SHIPPING | RETURNS | CANCELLATIONS

Shipping

Most orders are shipped via UPS Standard within 3 business days. Delivery times are dependent upon your location. Once a product is shipped, you will receive a Shipping Confirmation Email with the tracking information to the email address on file. Please allow up to 1 day for the carriers website to update with your tracking information. If you need to make an address change, please do so by 11:59pm EST of the Order Date by going to the Contact Us Form or calling (859) 885-9411.

30-Day Internet Purchase Return Policy

30 day return policy for a full refund (shipping charges paid by Buyer): For purchases made on SGlockshop.com, a Return Goods Authorization (RGA) is required for the return – submit a tech support request ticket and one of our team members will contact you. All goods must be returned in the original packaging with all the included parts and manuals. The product must be in resalable condition. No material may be returned without prior written approval from Sargent and Greenleaf and a valid Return Good Authorization (RGA) number. All goods must be returned within sixty (60) calendar days of RGA issue date. Product not returned in salable condition or after sixty (60) days of the RGA issue date is subject to disposal by S&G with no credit issued. Upon receipt, credit will be applied to the original credit card used in purchase.

Products Shipped in Error or Defective from Internet Purchase: For products purchased on SGlockshop.com that were shipped to you in error or defective, Sargent and Greenleaf will ship the correct products or replace the defective product upon notification. A Return Goods Authorization (RGA) is required to return items - contact S&G at (859) 885-9411. We will send you a return shipping label. Upon receipt, credit will be applied to the original credit card used in the purchase.

Cancellation Policy

If you’d like to cancel your order, then please do so by 11:59pm EST of the Order Date by going to the Contact Us Form. We will make every attempt to honor your request and then release any pre-authorized hold on funds. Beginning midnight the morning after the Order Date, our 30-Day Internet Purchase Return Policy is in effect.